Senior Technical Writer

• You will be a mentor junior writer, ensuring the team delivers cohesive, impactful content. Partner with design, research and support teams to develop a content strategy, including what type of content customers need at each stage of their interaction with our products
• Advocate for user-centered design principles and the role of content in shaping exceptional product experiences. Help develop and implement efficient content-development processes. Write and refine microcopy, user flows, and in-product guidance to simplify complex workflows and reduce cognitive load.
• You will collaborate with designers to prototype and improve on content solutions that improve usability and accessibility. Evaluate and revise content to reflect product changes, maintaining version control and clear documentation.
• You will Partner with User Researchers to gather insights and data-driven feedback on content effectiveness. Work with Engineering teams to ensure technical feasibility and seamless implementation of content solutions. Coordinate with Localization teams to support content translation and ensure consistency across global markets.
• You will establish and maintain content standards, style guides, and best practices for Content Design. Use analytics and user feedback to measure content performance and iterate for continuous improvement.

What Youll Need to be Successful

• You have demonstrated expertise in creating impactful, user-centered content for complex, enterprise-level products. Be prepared to share examples of your work, including how your content improved usability and contributed to our goals.
• 7+ years of experience in Technical Writing for software products or SaaS platforms. Experience with user-experience principles and how content influences design and usability.
• Experience conducting user research or usability testing to inform content strategies. Knowledge of accessibility standards (e.g., WCAG 2.1) and best practices for inclusive content. Proficiency with content management tools, design software (e.g., Figma), and analytics platforms.