Senior Technical Lead - Tango1

Job Description:

Resource must have 12+ years of experience in the Switch Applications and 3-4 years of experience with TANGO.
Oversee system health, configurations, and upgrades of Lusis Tango. Analyze high-impact incidents; lead root cause analysis and post-mortems. Maintain configuration baselines, documentation, and change control records. Coordinate with Lusis vendor for advanced troubleshooting and updates. Lead, mentor, and manage the team. Coordinate support shift rotations, incident response, and service delivery. Define and track KPIs/SLAs for system uptime, issue resolution, and support quality. Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders. Contribute to the Tango platform roadmap (capacity, scaling, modernization). Drive automation and monitoring improvements (e.g., self-healing, proactive alerting). Ensure compliance with internal security, risk, and audit requirements. Familiarity with databases (MySQL), log analysis, and transaction tracing. Expert in Linux, including scripting and process management.

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