Senior Technical Engineer

Role & Responsibilities

• Provide

  technical support, installation, and troubleshooting

  for DCode range of products including:

• Label Printers

  (Desktop & Industrial)

• POS Printers & Mobile Printers

• Barcode Scanners (1D/2D/BT)

• Android-based PDAs / Mobile Computers

• Diagnose and resolve

  hardware, firmware, and communication interface

  issues (USB, Serial, LAN, Wi-Fi, Bluetooth).
• Perform

  firmware upgrades, driver installations, and configuration

  for printing and scanning solutions.
• Assist in

  demo setups, product testing, and pre-sales technical validation

  for customers and distributors.
• Support

  service center teams and field engineers

  through remote and onsite assistance.
• Prepare

  technical documentation

  , installation guides, and training material for partners and end users.
• Coordinate with R&D and Product teams for

  bug reporting, field feedback, and feature enhancement

  discussions.
• Maintain detailed

  ticket logs, service reports, and escalation records

  through CRM tools.
• Train clients IT teams on installation, usage, and preventive maintenance.

Preferred Candidate Profile

• Diploma / B.Tech / B.E. in

  Electronics, Computer Science, or related field

  .
• Minimum

  3 years of experience

  in

  AIDC / Barcode / Printer / POS / PDA support

  domain.
• Strong understanding of

  printer mechanisms, sensor calibrations, firmware flashing, and driver configuration

  .
• Proficient in

  Windows & Android troubleshooting

  , network configuration, and peripheral interfacing.
• Exposure to

  barcode software tools

  (Bartender, NiceLabel, Zebra Designer, Seagull Drivers, etc.).
• Excellent

  analytical and communication skills

  with customer-first attitude.
• Ability to manage multiple installations and service requests independently.
• Candidates with experience in brands like

  Zebra, TSC, Postek, Honeywell, or DCode

  preferred.

Why Join DCode

• Opportunity to work with one of India’s fastest-growing

  Made-in-India AIDC brands

  .
• Exposure to latest

  printing, scanning, and mobility technologies

  .
• Strong growth path towards

  Technical Lead / Product Specialist

  roles.