Senior Team Member- Credit & Collect

AMERICAN EXPRESS

5 - 11 years

8 - 9 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

web technologies compliance customer satisfaction wcc finance back office research troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure.

This position is for India Credit Specialty team and involves the below responsibilities.

Comprehend & respond to all customer queries (through calls) with immediate resolution (Real time) to ensure customer satisfaction.
Handle Inbound calls.
Handle back-office cases. Analyze and evaluate CM s financial data to make a business decision
Handling tasks which include Credit limit enhancement / restoration / reallocation , Global/Credit limit review & focusing on timely resolution
Deliver Employee, Customer and Shareholder Metrics as Per Goals.
Adherence to Quality and Compliance Guidelines

Minimum Qualifications

Able to Multitask with calls & case review.
Thorough review of documents shared by the card member.
Communicates Effectively, Oral and written ability to recognize tone and mood of customer through written and voice communication.
Adaptable & Customer centric approach to situations to deliver superior service. Personalization/ Empathy in Communication.
Ability to take independent decision & meet stringent deadlines.
Quick navigation ability, web savvy, basic troubleshooting knowledge, multitasking (ability to toggle between screens/tools).
Strong knowledge of India Consumer Credit policies and procedures preferred.
Eye for Detail Recognizes Knowledge Gaps & Research to Respond.

Preferred Qualifications

Preferred experience in Specialty / low-balance / high-balance portfolios in Credit Function
Preferred Knowledge of Platforms: CSP, CAS, Globestar, CLIC, WCC, etc.
Excellent written & oral communication skills

More Jobs at AMERICAN EXPRESS

Customer Service Analyst T2-II

Gurgaon

1 - 2 yrs

INR 7 - 8 Lacs

Financial Analyst

Bengaluru

2 - 5 yrs

INR 10 - 11 Lacs

Manager - Digital Product Management

Gurgaon

8 - 13 yrs

INR 30 - 35 Lacs

Financial Analyst

Gurgaon

1 - 2 yrs

INR 10 - 11 Lacs

Manager - Compliance

Gurugram

8 - 13 yrs

INR 20 - 30 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.