Senior Team Member

Job Description:

Responsible for acting as the primary interface with Treasury Clients via email channel to execute transactional service requests on a wide range of treasury, cash management and depository products and services. Product suite consists of solutions of varying complexity, some of which have global requirements. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Requests consist of treasury, cash management and/or depository products
• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• MIS Reporting & Data Analysis using Microsoft Office tools
• Manage client escalations

Education

• Any Commerce / Finance Graduate

Professional Experience

• 0-2 Year

Foundational skills*

• Fundamental understanding of Treasury Services
• Have strong communications skills – both verbal and written
• Able to work independent of direct supervision
• Ability to interpret bank standard legal documentation.
• Able to work under tight timelines with multiple priorities.
• Comfortable using a disciplined methodology and adhering to best practices, standards and procedures
• Superior follow through and initiative
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Must have an eye for detail

Desired skills*

• Strong Treasury Product and DDA/TM platform knowledge
• IDS, IMPACS, CAPS, APX, Navigator, ECF, BOSS/FAST, Document Direct
• Knowledge of Treasury Management products
• Must be collaborative / curious / driven / continuous learner
• Self-motivated and results orientated
• To be flexible to work in rotational shifts

Work Timings*

• 8:30 PM to 5:30 AM IST (Changes as per US Day light saving requirement)

Job Location*

• GIFT CITY