Senior System Administrator

Roles and Responsibilities: Respond to user requests for technical support and resolve issues in a timely manner. Install, configure, and troubleshoot hardware, software, and peripheral devices. Proficient knowledge of Windows and Mac, Linux operating systems (install/Reinstall, configuration, troubleshooting) Experience in Gsuite administration, creating email id's, groups etc. Handson experience on firewall (preferred: Sophos firewall) and wifi access points. Experience in restoring the backup configuration to new firewall incase of firewall failure and updating the firmware. Handson experience in Antivirus endpoint protection with central dashboard (preferred: Sophos intercept X Advanced) Knowledge of managing users access in Gitlab and Jira. Basic knowledge of AWS Cloud services like IAM, EC2, S3 buckets. Knowledge of any ticketing tools. Knowledge of any MDM, Active Directory is good to have. Experience in VPN implementation and resolving the issues related to vpn connectivity is required. Experience in coordinating with Hardware Vendors (Dell/Acer tech support) for resolving hardware issues of laptop under warranty. Maintain and update hardware and software inventory, as well as documentation of support activities. Assist in the planning and implementation of software and hardware upgrades. Train users on basic software and hardware functionality and provide guidance on best practices. Perform routine maintenance tasks, such as system backups, software updates, and antivirus scans. Ensure compliance with company policies, procedures, and security standards. Knowledge of network protocols, network troubleshooting. Experience in participating in ISO auditing. Good communication skills. Disposal & Track of Assets. List of tools are using - Manage engine End point central, Sophos endpoint Generate the reports ISO weekly & Monthly, Audit of server & Network every 6 months- Vulnerability Assessment and Penetration Testing