Senior Support Specialist I

As a Technical Support Specialist at our company, your role will involve developing your knowledge and skills in providing technical support to customers. This includes analyzing facts, making decisions, and resolving moderate to high complexity requests with consistent quality. It is crucial to keep your supervisor informed and involved as necessary. You will also be responsible for adhering to Ticket Productivity goals and SLA/SLO requirements. Key Responsibilities: - Provide technical support by responding to customer inquiries, troubleshooting problems, and optimizing software performance through various channels such as Cases, Live Chat, and Phone Support. - Handle all customer requests in a professional, positive, and dignified manner while ensuring timely and accurate responses. - Deliver outstanding customer service and focus on maintaining a high level of customer satisfaction. Qualifications Required: - A Bachelor's degree is preferred, but relevant EHR/Software customer service or behavioral health agency experience may substitute for an undergraduate degree. - A minimum of 2 years of related experience is required for this position.,