Senior Support Engineer

NICE

4 - 7 years

4 - 8 Lacs

pune maharashtra india

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

crm

Work Mode

On-site

Job Type

Full Time

Job Description

Have you got what it takes

Should have 4-7 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud.
Working knowledge of administrating UNIX, Linux or Windows servers.
Should have working knowledge of DB, MongoDB/MSSQL.
Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,.
Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc.
Good to know platform tools such as Postman to replicate, test, and debug API requests.
Experience of supporting Web based applications
In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
At least 4 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications
At least basic knowledge on Wireshark, Microsoft Office
Telephony background would be an extra perk to have.
Good IT skills in troubleshooting and ownership from begin to end.

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