Job
Description
As a Senior Support resource, you will be responsible for managing and providing advanced technical support for FEBA Retail Internet Banking, Corporate Internet Banking, and Etax applications at the L2/L3 level. Your key responsibilities will include: - Resolving complex issues by analyzing logs, tables, coordinating with vendors, and guiding L2/L1 teams. - Monitoring system performance and proactively addressing issues to ensure availability and reliability. - Ensuring closure of VAPT, AppSec, Compliance, IS Audit items within defined TAT. - Acting as the primary escalation point for complex issues and maintaining stakeholder communication. - Diagnosing, prioritizing, and resolving incidents; documenting resolutions and preventive measures. - Collaborating with infra, dev, and third-party teams during incident resolution. - Analyzing recurring issues for root cause and recommending improvements. - Participating in change management and post-deployment support activities. - Maintaining technical documentation, guidelines, and knowledge base. - Generating reports on support metrics and communicating to management. - Liaising between the support team, IT Ops, and business clients for issue status. - Ensuring SLAs are consistently met and tasks are well coordinated. - Mentoring junior staff and promoting best troubleshooting practices. - Contributing to quality initiatives and continual improvement processes. Skills Required: - Java, J2EE, FEBA framework, Oracle 19c, Unix/AIX, SDLC, WebSphere, JBoss, Tomcat, IHS, Finacle FEBA FSDP, Eclipse, Web Services, HTML5, Bootstrap, Version Control, Ticketing Tools Educational Qualification: - B.E. / M.C.A. / M.Sc. (IT) In addition to the technical skills and qualifications, knowledge of SDLC and Change Management processes is essential for project management. This position offers the opportunity to work in a dynamic environment where you will be able to utilize your technical expertise and contribute to the continual improvement processes. Posted on: July 09, 2025 Experience Level: Senior Contract Type: Full-time Department: Net Banking Support As a Senior Support resource, you will be responsible for managing and providing advanced technical support for FEBA Retail Internet Banking, Corporate Internet Banking, and Etax applications at the L2/L3 level. Your key responsibilities will include: - Resolving complex issues by analyzing logs, tables, coordinating with vendors, and guiding L2/L1 teams. - Monitoring system performance and proactively addressing issues to ensure availability and reliability. - Ensuring closure of VAPT, AppSec, Compliance, IS Audit items within defined TAT. - Acting as the primary escalation point for complex issues and maintaining stakeholder communication. - Diagnosing, prioritizing, and resolving incidents; documenting resolutions and preventive measures. - Collaborating with infra, dev, and third-party teams during incident resolution. - Analyzing recurring issues for root cause and recommending improvements. - Participating in change management and post-deployment support activities. - Maintaining technical documentation, guidelines, and knowledge base. - Generating reports on support metrics and communicating to management. - Liaising between the support team, IT Ops, and business clients for issue status. - Ensuring SLAs are consistently met and tasks are well coordinated. - Mentoring junior staff and promoting best troubleshooting practices. - Contributing to quality initiatives and continual improvement processes. Skills Required: - Java, J2EE, FEBA framework, Oracle 19c, Unix/AIX, SDLC, WebSphere, JBoss, Tomcat, IHS, Finacle FEBA FSDP, Eclipse, Web Services, HTML5, Bootstrap, Version Control, Ticketing Tools Educational Qualification: - B.E. / M.C.A. / M.Sc. (IT) In addition to the technical skills and qualifications, knowledge of SDLC and Change Management processes is essential for project management. This position offers the opportunity to work in a dynamic environment where you will be able to utilize your technical expertise and contribute to the continual improvement processes. Posted on: July 09, 2025 Experience Level: Senior Contract Type: Full-time Department: Net Banking Support
