Senior Support Engineer - Net Banking (JAVA FEBA)

As a Senior Support resource for FEBA Retail Internet Banking, Corporate Internet Banking, and Etax applications (L2/L3), your role involves managing and providing advanced technical support. Your responsibilities include: - Resolving complex issues by analyzing logs, tables, coordinating with vendors, and guiding L2/L1 teams. - Monitoring system performance proactively to address issues for ensuring availability and reliability. - Ensuring closure of VAPT, AppSec, Compliance, IS Audit items within defined TAT. - Acting as the primary escalation point for complex issues and maintaining stakeholder communication. - Diagnosing, prioritizing, and resolving incidents while documenting resolutions and preventive measures. - Collaborating with infra, dev, and third-party teams during incident resolution. - Analyzing recurring issues for root cause identification and recommending improvements. - Participating in change management and post-deployment support activities. - Maintaining technical documentation, guidelines, and knowledge base. - Generating reports on support metrics and communicating them to management. - Liaising between support team, IT Ops, and business clients for issue status. - Ensuring SLAs are consistently met and tasks are well coordinated. - Mentoring junior staff and promoting best troubleshooting practices. - Contributing to quality initiatives and continual improvement processes. Skills Required: - Java, J2EE, FEBA framework, Oracle 19c, Unix/AIX, SDLC, WebSphere, JBoss, Tomcat, IHS, Finacle FEBA FSDP, Eclipse, Web Services, HTML5, Bootstrap, Version Control, Ticketing Tools Educational Qualification: - B.E. / M.C.A. / M.Sc. (IT) Project Management: - Knowledge of SDLC and Change Management processes In this role, you will be part of the Net Banking Support department on a full-time basis. Don't miss this opportunity to showcase your expertise and contribute to quality initiatives in a senior position.,