Senior Support Analyst

The Senior Product Support Analyst position requires 5 to 7 years of experience and is based in Bangalore/Hyderabad. The ideal candidate should have a background in the financial services industry, with a preference for experience in the Regulatory and Compliance domain. They should possess a unique combination of functional and technical skills that allow them to comprehend and communicate complex technical issues effectively within the broader business context. Key Responsibilities: - Leading incident investigations, identifying root causes, and ensuring timely resolution by collaborating with cross-functional teams, including development and testing. - Managing client support meetings, being the primary point of contact for clients, and providing regular updates on incident status and resolutions. - Strengthening client relationships by working with client delivery managers to address client needs efficiently. - Acting as a liaison between development, testing teams, and clients to facilitate smooth communication and effective issue resolution. - Providing expert functional consultancy to clients, ensuring alignment with their needs and regulatory requirements. - Assisting in designing and implementing product solutions that fulfill both business and regulatory requirements. The successful candidate will have the opportunity to work in a collaborative environment at CGI, where ownership, teamwork, respect, and belonging are valued. CGI Partners actively participate in shaping the company's strategy and direction from day one. The role offers the chance to create value through innovative solutions, build relationships with teammates and clients, and leverage global capabilities to scale ideas and embrace new opportunities. Additionally, employees are supported by leaders who prioritize health and well-being, providing opportunities for skill development and career growth within the company. Join CGI, one of the world's largest IT and business consulting services firms, and be part of a team where meaningful insights are transformed into actionable outcomes.,