Senior Support Analyst

The Senior Support analyst will be responsible to:

- To provide support for the BP2S applications, for all day-to-day problem resolution/support issues

- Develop a good understanding of the existing application (functional and technical)

- Participate in any specific improvement on this support deliverables

- Finding gaps in procedure and fixing the same

Responsibilities

Monitoring and Supporting the day to day activities

Adherence to documented procedural standards.

Fully responsible for key activities within the agreed SLA and ITIL process.

Escalate issues, which cannot be resolved, in a timely manner.

Have a strong Customer Focus in order to provide a professional support service to both internal and external cliental.

Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.

Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover.

Resolve user queries

To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.

Coordinates with infrastructure teams to create / upgrade / decommission specific environments

Maintain Knowledge base and share experience with support team members.

Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

Graduate in any discipline (Computer Science preferred) with a good background of Application support with a minimum IT experience of 5 to 6 years of experience

Domain / Technical Knowledge and/or experience of the Investment / Security services industry / Settlement & Clearing will be a plus

Prior experience in application support, Monitoring jobs

BANCS application knowledge would be highly appreciated

Technical competency in the following:

o Proficiency in Oracle/Sybase database - SQL & PL/SQL

o Knowledge on Cloud concept like Ansible , Devops concept is well advantages

Prior experience of working in Unix environments and Shell scripting

Ability to perform business and technical analysis, design and identify impacts (functional and technical) Others

Inclination to understand and learn application/business functionality

Fast learner, Team player, autonomous

Excellent analytical skills

Good communication skills and confidence

Understanding of ITIL framework

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Critical thinking

Ability to collaborate / Teamwork

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to anticipate business / strategic evolution

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years