Senior Style Associate

Role Overview: As a Senior Style Associate in the Retail Stores department, you will lead by example to deliver exceptional customer experiences, drive sales, and ensure operational excellence. With a customer-focused mindset and adaptability, you will play a crucial role in understanding customer preferences, driving sales, and maintaining strong relationships with customers. Key Responsibilities: - Customer Focus: - Build and maintain strong customer relationships by understanding preferences and providing tailored solutions. - Address issues professionally and ensure customer needs are met. - Gather customer feedback to improve products and services while addressing concerns promptly. - Sales Mastery: - Achieve store sales targets. - Drive solution-based sales by understanding customer needs and offering relevant products and services. - Focus on selling higher-value products to increase the average transaction value. - Utilize upselling and cross-selling techniques to enhance customer engagement and meet sales targets. - Demonstrate negotiation and objection-handling skills to convert prospects into loyal customers. - Flexibility and Change Management: - Adapt to changing customer needs and share insights with the team. - Demonstrate problem-solving skills to address challenges and manage resistance effectively. - Show learning agility by quickly adopting new processes or strategies to improve sales and service. - Decision-Making: - Utilize analytical thinking to make sound operational decisions. - Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning. - Store Operations Excellence: - Prevent shrinkage by monitoring inventory levels and minimizing discrepancies. - Assist in managing inventory processes, including replenishment, stock takes, and tracking product turnover. - Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency. - Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks. - Leadership Excellence: - Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions. - Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team. - Assist in training and mentoring new and existing team members to improve their understanding of products and services. Qualification Required: - Minimum HSC with 2 years of retail experience or Graduates with 2 years of experience in retail. - Age between 20 to 35 years. - Basic computer skills including Microsoft Office. - Proven track record of consistently exceeding sales targets. - Experience in providing exceptional customer service and building strong relationships. - Experience in mentoring team members. - Experience in handling cash transactions and inventory management. - Proficiency in POS systems and other relevant retail technologies. - Knowledge of visual merchandising principles. - Positive and enthusiastic attitude with excellent presentation and grooming standards. - Flexibility and adaptability to work varied shifts.,