Senior Strategy and Operations Associate

Strategy & Operations

The Strategy & Operations (S&O) program consists of experts who facilitate the creation, sharing, and learning of best practices to drive strategic and operational excellence.

The S&O Associate Consultant collaborates with senior executives and is responsible for managing strategy and operations within their assigned spaces. This role involves taking on substantial projects and processes, proactively suggesting improvements, and enhancing space leadership. The Senior Associate operates with increasing independence, managing multiple processes or operations with high quality and delivering "internal-ready" quality outputs suitable for a broad audience.

Through your work, you will foster a culture of collaboration, accountability, and continuous improvement, ensuring that each space operates at its highest potential while delivering measurable results to both clients and ZS.

• Manage and execute substantial projects and processes within assigned spaces that help enhance space creditability
• Optimize space operations; proactively suggest and implement improvements or enhancements to space leadership
• Connect the dots across initiatives within the space and firm to create operational efficiencies and save team members time.
• Help drive space-level strategy and facilitate change enablement
• Lead impact measurement & communication plans
• Collaborate on budget optimization and business development activities
• Interact independently with key members of the space and ZS team
• Act as a proxy for space leads in certain tasks, expanding scope and responsibility.
• Navigate the network within the assigned space and across ZS to accomplish key objectives.
• Deliver outputs that are of "internal-ready" quality, suitable for a broad audience.

What you will bring

• Bachelors degree required
• 2+ to 5 years experience in professional services firm, consulting or strategy/operations experience preferred
• Fundamental understanding of consulting business models
• Strong analytical and problem solving skills
• Excellent oral and written communication
• Strong project management skills, successfully managing multiple projects at once, including those with intersecting workstreams
• Ability to navigate Experience and comfort working with multiple and senior stakeholders
• Empathy, adaptability and high personal impact
• Proficiency and skill in MS Office Suite