Senior Steward

Department name : - Food & Beverages - Service

Unit : - Club (Imperial)

Job Objective

• The Sr. Steward is responsible for ensuring guest satisfaction, maintaining a clean and safe work environment, and delivering high-quality food and beverage service.
• The role involves building rapport with guests, gathering feedback, and fostering a positive team culture through training and empowerment.

Key Responsibilities

Financial

• Record orders in the Point of Sales (POS) system accurately and handle payments efficiently.
• Conduct inventory checks, maintain organized workspaces, and uphold brand standards.
• Perform shift closures, restocking, and ensure smooth operations.

Customer

• Warmly greet guests upon arrival and thank them during departure.
• Assist with table reservations and seating arrangements.
• Provide prompt service and ensure guest needs are met within set timelines.
• Possess thorough menu knowledge to guide guest choices confidently.
• Anticipate and promptly address guest requirements or concerns.
• Serve food and beverages with professionalism and enthusiasm.

Process

• Maintain cleanliness and proper setup of dining areas.
• Communicate effectively with the kitchen regarding special requests, allergies, or menu questions.
• Ensure compliance with service standards and operational SOPs during shifts.

Capability

• Demonstrate strong interpersonal and communication skills while interacting with guests and team members.
• Multitask effectively and manage time efficiently in a fast-paced environment.
• Maintain professionalism and a guest-focused attitude at all times.

Desired Profile

• Diploma or Degree - Hotel Management or a related field

Overall experience : -

• 1 year in F&B service at a five-star property
• Familiarity with POS systems and MS Office
• Excellent verbal and written communication skills in English
• Pleasant personality with a guest-focused attitude
• Strong understanding of food and beverage service