Senior Staff Product Manager

Job Description

Job Description In the SaaS world, integrations are the backbone of a seamless customer experience. They empower businesses to connect disparate systems, automate workflows, and unlock valuable insights. This role is all about building those bridges - driving a thriving app ecosystem that enhances our platforms value, boosts customer satisfaction, and drives business growth. The ideal candidate will possess strong experience in integrations including owning a strategic vision, building a product strategy around out of the box integrations plus partner integrations taking these from ideation to execution. They will have a proven ability to drive results in a fast-paced environment. They will be a passionate leader for the marketplace, with a deep understanding of customer needs and the ability to translate those needs into actionable solutions. Qualifications Roles and Responsibilities Develop, implement and communicate a scalable strategy to enhance the overall health and performance of the app ecosystem. Strategically collaborate with the platform and partnerships teams to drive initiatives that strengthen the partner ecosystem and build high-value integrations that enhance our joint customer value proposition. Lead the strategic direction for integrations related to our Customer Experience stack ensuring seamless data flow and optimized internal and external user experiences. Employ data-driven insights to continuously iterate and refine marketplace app offerings. Systematically gather and analyze customer feedback to enhance marketplace app features and overall user experience. Define the strategic goals for the CX integrations and partner ecosystem that drives a roadmap that aligns with the organisational objectives and customer needs. Translate business needs, partner requirements, and customer feedback into detailed product requirements, user stories, and acceptance criteria. Effectively communicate progress, challenges, and strategic decisions to senior leadership and other key stakeholders. Monitor key performance indicators (KPIs) for marketplace app success, analyzing post-launch metrics to assess impact on user engagement and churn Mentor other Product Management team members What we are looking for Product management experience of at least 8+ years, and over all 8 -12 years. Preference for candidates with prior integrations/marketplace apps experience SaaS experience (preferred, not a must have) Min qualification : Min bachelors degree in a Tier 1 college Location: Bengaluru/Chennai/Hyderabad (Work from office from Tue to Thurs)