Posted:3 days ago|
Platform:
Work from Office
Full Time
Job Overview:
We are looking for a Senior Specialist, Product Experience Design to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.About Role:In This Position, You Will:Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using customer centric design principles and rapid prototyping (Lean UX and Design Thinking)Participate in "Design Thinking" workshops collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data productsAbility to conduct focus groups, design sessions, task analyses, surveys and online testing is highly desirable.Knowledge Experience: 5 to 8 years experience is preferred.Strong analysis and presentation skills.Leverage existing and contribute net new design patterns to Mastercards design pattern libraryHelp define the next generation of data and data-driven products and through doing so, help shape the future of Mastercard and its growthWork on future state conceptual designs, driving experimentation that improves the quality of product design overall.Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.Ensure that designs effectively balance business objectives and user engagement, working closely with product managers.Travel required, anticipated to be less than 25%.Required Experience/Knowledge/Skills (Core)Interaction Design:Experience developing user personas and user journeys to inform product design decisionsExperience in rapid prototyping (Lean UX and Design Thinking)Experience in the implementation of creative, useable and compelling visual mockups and prototypes.Experience using prototyping/wire-framing tools such as Figma, FigJam.An understanding of complex information architectures for digital applications
Mastercard
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