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Senior Specialist, Product Development

Senior Specialist, Product Development

Mastercard

3 - 7 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

project management apis databases sql communication skills critical thinking crossfunctional team collaboration bnpl installments business scaled agile framework safe

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Specialist in Product Development at Mastercard, your role includes: - Supporting and optimizing customer onboarding procedures - Engaging Customer Implementation team to track all customer implementations - Partnering with Global Customer Care, Customer Technical Services, and Business Operations teams to build and monitor Product performance reports and dashboards for driving ongoing Product enhancements - Acting as third-level support, and assisting in customer escalations in partnership with Engineering teams - Collaborating regularly with cross-functional teams to support the delivery of new market setups - Supporting operational communications to stakeholders - Monitoring and reviewing transaction processing and exceptions of merchants participating in the program - Creating and updating internal and external implementation documents and process flows Qualifications required for this position include: - Experience in managing projects and processes across cross-functional teams - High-level knowledge of APIs, databases, and platforms - Basic understanding of SQL, with the ability to modify and occasionally write queries to extract data from various sources - Good understanding of the BNPL and Installments business, current players, and market trends - Basic understanding of Mastercard technology assets preferred - Scaled Agile Framework program management (SAFe) is a benefit - Effective communication and storytelling skills - Critical thinking and curiosity As a responsible member of the Mastercard team, you will need to: - Abide by Mastercard's security policies and practices - Ensure the confidentiality and integrity of the information being accessed - Report any suspected information security violation or breach - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines Mastercard, with connections in over 210 countries and territories, is focused on building a sustainable world that unlocks priceless possibilities for all. Our culture is driven by our decency quotient, or DQ, which influences everything we do within and outside the company.,

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Senior Specialist, Product Development