Senior Specialist - Metrics, Analytics and Reporting

We are seeking a talented individual to join our Claims team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Lead in-depth loss assessments that ensure accurate, data-driven claim evaluations for faster and more effective resolutions.
• Act as a second-line advocate, capable of progressing large, complex claims with significantly less direct oversight from US-based advocates.
• Provide strategic loss insights to the Operations team, enabling timely and informed client communications.
• Own compliance workflows including e-filing, correspondence tracking, and adherence to carrier and regulatory requirements.
• Proactively manage dormant files (180+ days without response), reviving stalled claims through focused follow-ups.
• Automate inefficiencies by simplifying and streamlining repetitive tasks to reclaim time for higher-impact strategic work.
• Create and maintain a defense attorney reference database, organized by jurisdiction to support legal referrals and strategic claim planning.
• Leverage data lakes and reporting tools to generate performance dashboards, KPIs, and insights for ongoing monitoring and continuous improvement
• Conduct research on relevant topics (e.g., market trends, legal updates, risk insights) and present findings in a clear, actionable format to support strategic decisions.
• Create compelling, insight-driven PowerPoint presentations for both internal stakeholders and external client discussions.
• Develop executive-level summary reports with actionable insights for strategic claim reviews and decision-making.
• Use business acumen and market awareness to navigate complex claims, guide strategy, and respond effectively in challenging scenarios.
• Continuously enhance the Claim Advocacy model, bringing innovation and strategic thinking to evolve our value proposition.
• Design and manage stakeholder feedback surveys, gathering insights to improve advocacy services and stakeholder satisfaction.

What you need to have:

• 6-8 years of experience in the General Insurance domain across different types of claims, claims lifecycle and claim data.
• Graduate or masters in commerce or business administration or any equivalent education programme in Insurance domain.
• MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.
• Strong verbal and written communication skills - excellent email writing skills.
• Must be comfortable with working on new age data management tools

What makes you stand out?

• Strong persistence and follow-up skills.
• Knowledge and experience of resolving complex claims across a variety of relevant business lines
• Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.
• Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.
• Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries