Senior Specialist, Business Analysis

The Sr. Specialist, Business Analyst is an intermediate individual contributor level that works closely with Agents, Sales, Business Analysts, Global KYA procedure owners, KYA Operations, and Regional Operations functional leaders to execute the program and solve inquiries in various aspects of the KYA process. The overall objective of this role is to manage KYA recertifications with Agents and maintain required progress on the KYA/KYCC Recertification plan.

Role Responsibilities

• Handles due diligence documentation for prospective and existing Western Union Agents.
• Handles email and phone communication with Agents.
• Schedules and conduct live video conferences with Agents through Zoom.
• Conducts calibrations sessions with Agents and refresh training events.
• Serves as single point of contact for Agents during onboarding and recertification events providing best Agent experience.
• Coordinates all KYA related activities with regional business teams.
• Participates on regular follow up meetings with key stakeholders (Regions, Global KYA, ROCs Agent Implementation, Compliance, Legal, others)

Role Requirements

• 3+ Years of experience.
• Works to ensure adherence of KYA/KYCC execution plans, including daily monitoring of progress.
• Handles reinstatement requests and related issues.
• Monitors reporting tools daily to ensure data accuracy.
• Provides adequate and up to date reporting to upper management on operation results, accomplishments, and risks.
• Owns and drives identification and resolution of general process issues and risks and proposes action plans.
• Liaises with Local & Global Compliance, Legal, and Business when required.
• Collaborates on strategic projects as a Subject Matter Expert of KYA/KYCC
• Utilizes creative problem solving and solid decision-making abilities to solve issues.
• Follows up on pending packet submissions.
• The incumbent will be SME and point of contact for KYA/KYCC related matters, engaged to provide necessary assistance to ensure certification end to end process is completed.
• The successful candidate must possess strong written and oral communication skills and have the ability to work both independently and as part of a team.
• Have ability to work in a fast-paced development environment under tight resource and schedule restrictions preferred. Must meet performance and quality standards.