Senior Software Support Specialist

Aditri Tech World

3 - 7 years

2 - 4 Lacs

bengaluru

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Skills Required

communication skills troubleshooting software support

Work Mode

Remote

Job Type

Full Time

Job Description

PERMANENTLY REMOTE

Expert level working with computer applications including MS Excel, Word, PDF.
This job includes helping and supporting Corporate finance office team by classifying, reconciling day-to-day expenses accordingly.
Help Corporate finance team run monthly reports as directed.
Follow up with vendors to get Invoices and sort them accordingly.
Provide product support to clients.

Skillsets:

Very good spoken and written English
Ability to understand and respond to American Accent
Soft skills
Quick response time
Troubleshooting
Attention to Details
Redirecting queries to relevant sources if escalation needed
Interpersonal skills
Communication
Friendly and approachable
Phone/email/message/chat response etiquette
Voice call support/non-voice support
Good listening skills/asking right questions to decipher the issue

Required Candidate profile

Graduate in any discipline with an attitude towards offering resolution to the clients.
Polite demeanour
Timely responses to clients

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