Senior Software Engineering Lead - Amazon connect, google dialog flow

Optum

3 - 6 years

14 - 19 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

restful python natural language processing api integration cloud logging aws lambda cloud employment contract lambda node.js nlp restful apis iam apis teamwork pharmacy logging aws communication skills ml

Work Mode

Work from Office

Job Type

Full Time

Job Description

Primary Responsibilities:

Design and develop conversational experiences using Dialogflow CX, and Amazon Lex / connect
Build or integrate backend services, integrations using Python, Node.js, or JavaScript
Implement NLP and ML models using industry-standard libraries and frameworks
Develop and optimize prompts for natural and effective user interactions
Integrate bots with external systems via RESTful APIs, webhooks, and middleware
Collaborate with Dev, QE, and support teams to ensure smooth IVR-to-bot migration and end-to-end testing
Monitor and troubleshoot production issues using tools like Cloud Logging, CloudWatch, and DynamoDB
Contribute to the design of scalable, secure, and maintainable bot architectures
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Proficiency in Python, Node.js, or JavaScript
Hands-on experience with:
- Dialogflow CX, Cloud Functions, Cloud Logging
- Amazon Lex, AWS Lambda, Connect, IAM, CloudWatch, DynamoDB
Experience with prompt engineering for conversational design
Solid understanding of Natural Language Processing (NLP) and related ML frameworks
Solid knowledge of API integration, including RESTful services and middleware
Familiarity with IVR systems and experience in IVR-to-bot migration projects
Solid teamwork and communication skills, with a collaborative mindset

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