Senior Software Engineer

Job Summary

Job Description

Essential Responsibilities

• Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
• Advises immediate management on project-level issues
• Guides junior engineers
• Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
• Applies knowledge of technical best practices in making decisions

Expected Qualifications

• 3+ years relevant experience and a Bachelor s degree OR Any equivalent combination of education and experience.

• Take ownership of production system performance monitoring across PayPals complete Credit product portfolio, identifying inefficiencies and leading initiatives to improve availability and reliability of Revolving Credit, Closed-Ended, and Merchant Lending systems.

• Engage in the critical incident investigation alongside PPCC , SRE Critical ( SREC ), and/or Technical Duty Officers (TDO) to facilitate resolution and deliver an impact analysis concerning Credit s business and its customers.

• Lead and manage response to complex, high-priority P2+ incidents affecting batch processes, systems, and applications, ensuring prompt resolution through coordination with Product Development teams and utilizing established SISP portal workflows.

• Design and implement advanced automation frameworks to streamline production support operations, reduce manual intervention, and improve efficiency across Credit platform operational workflows.

• Lead reliability-focused initiatives ensuring Credit production systems maintain high availability and resilience while meeting stringent regulatory and compliance requirements for financial services.

• Enhance monitoring infrastructure and comprehensive observability solutions, implementing alerting systems that support CPE s 24/7 coverage model across APAC and North America time zones.

• Participate in capacity planning activities for critical batch processing workflows and production systems to ensure Credit platforms scale effectively under growing customer demands.

• Engage in regular disaster recovery (DR) strategy planning and testing for critical Credit production systems, collaborating closely with Product Development teams.

• Partner with Product Development teams and enterprise operational teams to identify opportunities for improving operational support processes.

• Provide mentorship and technical guidance to junior production reliability engineers within CPE , fostering development of Credit domain production support knowledge-base and incident response expertise.

• Drive continuous improvement across CPE production support workflows, utilizing MAST pages, implementing best practices for customer account remediation, and maintaining compliance with Credit business operational requirements.