At WPP, technology is at the heart of everything we do, and it is WPP ET s mission to enable everyone to collaborate, create and thrive. WPP ET is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP s petabytes of data.
GroupM is the world s leading media investment company responsible for more than $63B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis and data and technology company Choreograph. GroupM s portfolio includes Data & Technology, Investment and Services, all united in a vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business.
The GroupM IT team in WPP ET are the technology solutions partner for the GroupM group of agencies and are accountable for co-ordinating and assuring end-to-end change delivery, managing the GroupM IT technology life-cycle and innovation pipeline.
This role will work as part of the Local Systems Team for APAC. It will be responsible for the implementation, support, and maintenance of various local applications. It will be responsible for developing and designing user interactive applications, automated workflows and BI solutions for various business initiatives which would allow the business to achieve their KPIs and goals. It will also play a crucial role, by working with the business, in gathering requirements and translating complex technical requirements into effective and succinct requirements.
What youll be doing:
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Analysis & Implementation
- Design and develop business solutions for the enterprise using VB6, C#, SQL Server, ASP.NET, Azure, PowerApps, PowerBI and other related Microsoft technologies.
- Work with project teams throughout the implementation process of new applications. Advise on best practices, create support guide documents, provide training and regular follow-ups.
- Help Project teams define, build/configure all our products to high standards.
- Develop a thorough understanding of user demands, usability and functional issues in your region. Consolidate and prioritize issues, relaying new requirements or change requests to the project team.
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Support, Maintenance & Training
- Become an expert end user of the applications within the programme. Develop in-depth and comprehensive knowledge of the functionality available, champion the products in the region.
- Provide excellent client service to the user base in your region, actively working to provide solutions to business challenges.
- Attempt to analyse the cause of all problems and either provide the End Users with a solution, workaround, or escalate the issue to global support.
- Verify, manage, track and regularly communicate the status of issues reported between the user base in the region and the support team.
- Providing daily support, troubleshooting, configuration, installation.
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Testing & Documentation
- Actively participate in the evaluation and testing of new releases. Also work to engage and guide business users to test new releases of applications within the program.
- Provide support for new releases and communicate new release information to the user base, providing training and end user documentation on new features.
- Contribute to applications end user support portal to facilitate knowledge sharing, extend support offered in other regions and enable end-users to become more self-reliant
What youll need:
- 5-7 years experience in application development.
- In depth experience with Microsoft products and tools, such as C#, ASP.NET, SQL Server, Azure.
- Experience with VB6 and O365 SaaS development applications, such as PowerApps, Power BI, MS Flow, etc is a plus.
- In depth understanding of development tools and related development methodologies (Agile, Waterfall, etc.)
- Ability to quickly learn and understand new products, new IT systems and tools.
- A proactive, can do (initiative), flexible mindset with a desire to help the team wherever the needs are (team player).
- Desire to join a dynamic team and grow by learning and doing.
- High focus on customer service and satisfaction
