Job
Description
We are looking for a Senior Engineering Advocate (Software Observability) to help connect software engineers with our enterprise observability platform capabilities. This person will reach the hearts and minds of developers by helping integrate optimize our tools to monitor and analyze their systems effectively. The ideal candidate will have a passion for building relationships with engineers developers and will provide guidance on the best use of our tools to internal application development teams. Must have strong communication technical skills. What You ll Do: Communicate with software engineers, understand their needs, and advocate for solutions that benefit both developers and the First American observability strategy. Provide technical guidance/support and educate developers about observability tools and technologies. Facilitate adoption of First American observability products and services. Create content, write enablement documentation, create video tutorials, and contribute to messaging channels. Provide guidance to software engineers on monitoring and alerting patterns for various in house and off the shelf applications across the company. Measure and monitor all production systems with an eye toward availability, latency, and overall system health. Engage with application teams to improve and evolve systems by lobbying for changes to enhance reliability, resilience, and observability. Contribute to continuous improvement initiatives for the team and customers with a goal to provide automation and enhance client service and efficiency. What You ll Bring: Proactive approach, designing telemetry strategies, implementing comprehensive monitoring systems, and leveraging advanced tools to gain real time insights and identify potential issues before they escalate. In depth knowledge and expertise in telemetry data collection, analysis, and implementation, fully understanding the intricacies of how to derive meaningful insights from different telemetry sources such as: Metrics, Events, Logs, and Traces Expertise in identifying patterns, detecting anomalies, and building a holistic understanding of system behavior. 5+ years of experience in software engineering, software development, and/or system operations. 3+ years of experience with APM and Observability using any of the following tools: ELK Stack, AWS CloudWatch, Azure Monitor, New Relic, Splunk, Prometheus, Grafana, Sentry etc. Extensive understanding of the complexities native to modern distributed systems Well versed in the challenges posed by microservices architectures, cloud native environments, and hybrid infrastructure setups. Proven ability to lead complex initiatives/projects from inception to completion. Ability to perform analysis on metrics logs to provide guidance on monitoring, alerting, dashboarding and visualization. Excellent verbal and written communication skills; able to explain complex technical topics to internal and external stakeholders with ease and in remote/distributed environments. Preferred Qualifications: Hands on experience with Elasticsearch including APM, Dashboarding, and Reporting. Hands on experience with DevOps practices, including using GIT Developing CI/CD Pipelines. Hands on experience with Infrastructure as Code (Terraform preferred) Hands on experience with Monitoring Log Aggregation technologies Hands on experience with cloud infrastructure such as AWS, Azure, or Oracle Cloud Infrastructure. Opinions about dashboards, metrics, and SLO s Strong knowledge of cloud design patterns for observability monitoring, resiliency, etc. Ability to understand and write code to perform various tasks related to automation observability.
