Senior Software Engineer

Infinite

3 - 6 years

5 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

production support business analyst compliance acls agile jdbc business rules unit testing service catalog operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Design, develop, configure, and customize applications on the
ServiceNow platform
.
Work closely with business analysts, process owners, and stakeholders to
translate requirements into technical solutions
.
Support the
implementation, enhancement, and maintenance
of ITSM and other ServiceNow modules.
Ensure platform solutions are
aligned with ITIL processes
and organizational standards.

Technical Responsibilities

Develop
catalog items, workflows, business rules, client scripts, UI policies, UI actions, notifications, and ACLs
.
Configure and customize ServiceNow applications such as
Incident, Problem, Change, Knowledge, CMDB, and Service Catalog
.
Build and maintain
Service Portal
components (widgets, pages, themes) as needed.
Implement
integrations
with external systems using APIs, REST, SOAP, JDBC, and MID servers.
Participate in
ServiceNow upgrades, patches, and version migrations
, ensuring minimal disruption.
Conduct
unit testing, defect fixing, and deployment
following Agile/DevOps practices.
Support
CMDB population and data accuracy
with Discovery or integration tools.
Maintain
documentation
for technical solutions and configurations.

Operational Responsibilities

Troubleshoot and resolve
platform issues
and provide production support.
Participate in
requirement gathering, sprint planning, and UAT
with business users.
Ensure solutions meet
security, performance, and compliance
standards.
Collaborate with team members on
code reviews and knowledge sharing
.

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