Senior Software Engineer I

Role & responsibilities

Technical Leadership:

• Trains and / or mentors other team members, and peers as appropriate 
• Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
• Identifies opportunities to enhance the service delivery processes.

Delivering Technology:

• Performs more complex quantitative and qualitative analyses for service delivery processes and projects.
• Facilitates achievement of expected deliverables and obligations of Services Providers
• Validates completeness of requirements prior to Service Provider solutioning
• Ensures all projects follow the defined development and business case processes
• Ensures proper coordination with appropriate IT and vendor relations teams
• Provides consultation for routine and complex systems development
• Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
• Coordinates with Operations and Infrastructure teams for deployment and production support activities

IT Governance:

• Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
• Maintains a proper balance between business and operational risk 
• Follows the defined project management standards and processes

Service Provider Management:

• Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
• Makes short term plans for the team to effectively utilize resources
• Monitors Service Provider outcomes
• Reviews estimates of work effort for client project provided by Service Providers for accuracy
• Facilitates timely resolution of service delivery problems and minimizes the impact to clients