Senior Site Reliability Engineer

Securonix Unified Defense SIEM

six-time leader

cybersecurity unicorn

At Securonix, we are driven by our core values and place our people at the heart of everything we do:

• Winning as One Team:

  We work together with universal respect to achieve aligned outcomes

• Customer Driven Innovation:

  We innovate to stay ahead of the market and create value for our customers

• Agility in Action:

  We embrace change and are unified in our purpose and objectives amidst change

Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.

Summary:

We are seeking a SaaS Ops GenAI and Automation Engineer to design, develop, and implement intelligent automation and AI-driven solutions that enhance reliability, scalability, and efficiency across SaaS Ops environments.

This role combines deep operational understanding with cutting-edge Generative AI and

automation engineering skills to reduce manual intervention, accelerate root cause analysis (RCA), and enable self-healing infrastructure within Spark, EKS, and cloud environments.

Key Responsibilities:

AI-Driven SaaSOps Automation

1. Design and deploy GenAI-enabled workflows that support proactive incident detection,
2. RCA summarization and resolution automation.
3. Integrate LLM-based copilots (e.g., ChatGPT, Claude, or internal GPT models) with
4. SaaSOps tools for smart troubleshooting and impact summaries.
5. Implement automation logic to handle Spark job failures, pipeline restarts, and alert
6. remediation without human intervention.

Operational Workflow Automation

1. Build andmaintain end-to-end automations across monitoring and incident
2. management systems (Jira, Slack, ServiceNow, CriticalMon, SparkOpsSuite).
3. Orchestrate recurring SaaSOps tasks using tools like AWX, Airflow, or Python-based
4. automation frameworks.
5. Integrate AI decision models into workflows to optimize change management, alert
6. correlation, and resource scaling.

Observability & Insights

1. Extend monitoring coverage through AI-driven alert correlation and anomaly detection
2. models.
3. Collaborate with engineering and product teams to enhance telemetry from Spark, EKS,
4. and multi-tenant pipelines.
5. Use GenAI to generate incident summaries, health reports, and RCA narratives in
6. real time.

SaaSOps Innovation & Optimization

1. Identify high-impact manual SaaSOps workflows suitable for automation or AI
2. augmentation.
3. Drive continuous improvement through KAPA (Key AI Productivity & Adoption) metrics measuring AI adoption, efficiency, and ROI.
4. Partner with CloudOps and DevOps teams to deliver an AI-first operations strategy across global environments.

Required Skills & Experience:

• 58 years of experience in SaaSOps, Cloud Operations, or IT Automation.
• Strong understanding of Spark, EKS, AWS infrastructure, and SaaS application
• operations.
• Proven experience with Python scripting and REST API integrations.
• Hands-on experience with automation/orchestration tools such as AWX, Airflow, or
• UiPath.
• Familiarity with GenAI platforms (OpenAI, Anthropic, Azure OpenAI, Hugging Face,
• etc.).
• Knowledge of observability tools (CloudWatch, Prometheus, Datadog, Grafana).
• Ability to build AI-assisted automations for tasks like log analysis, incident triage, andjob recovery.
• Strong problem-solving and collaboration skills in cross-functional environments.

Preferred Qualifications:

• Experience integrating ChatGPT or custom copilots with SaaS operations workflows.
• Experience with Jira automation, SparkOpsSuite, SaaSOpsBuddy, or similar
• platforms.
• Knowledge of KAPA metrics or AI adoption analytics frameworks.
• AWS / Azure automation certification preferred.

Benefits:

As a full-time employee with Securonix, you will be eligible for the following employee benefits:

• Health Insurance with a total sum insured is INR 7,50,000
• Coverage: Self, Spouse, 2 kids, Dependent parents, or parents-in-law
• Personal Accident with total sum insured is INR 10,00,000
• Term Life Insurance with a sum assured for employees is 5 times fixed base pay is covered.

Securonix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Securonix complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Securonix expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Securonix employees to perform their expected job duties is absolutely not tolerated.