Senior Site Reliability Engineer

Key Skills:

Roles and Responsibilities:

• Provide cloud production support to maintain system reliability for voice services.
• Monitor and optimize system performance using GCP services and monitoring tools.
• Implement Quality of Service (QoS) for voice traffic to ensure high-quality communication.
• Troubleshoot and resolve incidents in production systems, maintaining uptime and performance standards.
• Collaborate with cross-functional teams to integrate VoIP and Unified Communication platforms with cloud-native and hybrid environments.
• Develop and automate scripts for system management, deployment, and monitoring.
• Ensure secure communications by following voice security best practices.
• Engage in continuous learning to stay current with emerging technologies and industry best practices.

Skills Required:

• Strong expertise in voice communication protocols, including SIP, SIPS, VoIP, and RTP
• In-depth knowledge of TCP/IP networking and system-level troubleshooting
• Experience managing and optimizing cloud environments using GCP, including Compute Engine and Kubernetes Engine (GKE)
• Proficiency in monitoring tools such as Cloud Monitoring and Stackdriver for performance tracking and issue resolution
• Ability to implement and optimize Quality of Service (QoS) for voice traffic
• Experience developing and automating scripts using Python, Bash, or similar languages for system management
• Knowledge of secure voice communications and adherence to security best practices
• Strong problem-solving, analytical, and incident management skills
• Ability to collaborate effectively with cross-functional teams in cloud-native and hybrid environments

Education: