Senior Service Engineer

Key Responsibilities
 Supervise, guide, and coordinate the activities of service engineers. Allocate service tasks efficiently, monitor schedules, and ensure engineers meet deadlines and quality standards. Provide advanced technical support and troubleshooting assistance to engineers and clients. Handle escalated customer complaints and provide timely resolutions. Conduct training sessions for new and existing service engineers on equipment, safety, and best practices. Ensure all service records, reports, and feedback are documented accurately and submitted on time. Coordinate with the inventory/store team to ensure availability of required spare parts and tools. Ensure service operations follow company policies, safety standards, and industry regulations. Submit weekly/monthly performance and service reports to management. Identify areas for process improvement and recommend changes to enhance service efficiency and quality.Attendance Management: Maintain daily attendance of all service engineers. Monitor site punch-in/punch-out compliance. Submit weekly attendance summaries to HR/Admin. Address habitual latecomers or absentees as per company policy. Required Skills & Qualifications: Diploma/Degree in Mechanical/Electrical Engineering or related field. 5-10 years of experience in industrial service. Strong leadership, team management, and interpersonal skills. Ability to work under pressure and handle multiple priorities. Excellent problem-solving and decision-making abilities. Willingness to travel for client visits or support.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Weekend only

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Industrial engineering: 5 years (Preferred)

Language:

• English (Preferred)

Location:

• Jaipur, Rajasthan (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person