Posted:1 month ago|
Platform:
Work from Office
Full Time
Responsible for creating and maintaining schedules for call center associates to ensure adequate phone coverage. Also responsible for analyzing and administering operational performance in call centers on a real time basis by utilizing workforce management systems to ensure optimum productivity and results.
Key Responsibilities
Required Qualifications-
Bachelor degree or equivalent.
- 3+ years of relevant experience.
- Strong analytical and organization skills, including trend analysis.
- Ability to plan, prioritize and organize effectively / detail-oriented.
- Demonstrated ability to work independently, take initiative, problem solve, handle multiple tasks, and prioritize daily responsibilities.
- Proficient in Microsoft Office, as well as other related applications. Excellent written and verbal communication skills.
- 3+ year of experience working with one or more workforce management systems such as Aspect (Preferred), EWFM, IEX and intra-day/real-time management.
Preferred Qualifications-
- Admin level knowledge of WFM tool - Aspect- Aspect/WFO tool management
Ameriprise Financial
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