Senior Reservation Executive

Senior Reservation Executive

Location: Infopark, Kochi

Education: Graduation Mandatory (Hospitality / Travel background preferred)

Experience:* Minimum 2 years of experience in the International Travel Industry.*

Salary: ₹25,000 -₹33,000 per month(Based on previous exp and package)

Requirement : Excellent Communication Skill is mandatory.

Work Timing: Rotational Night Shift

Requirements:

• Strong communication skills in English (verbal & written).
• Proficiency in GDS / reservation systems is mandatory.
• Customer service orientation with ability to handle high-pressure situations.
• Attention to detail and ability to multitask.
• Good negotiation and problem-solving skills

Responsibilities:

• Handle domestic and international reservation requests for hotels, flights, and packages.
• Manage group bookings, corporate reservations, and VIP clients efficiently.
• Ensure accurate booking confirmations, amendments, and cancellations.
• Respond to customer queries through calls, emails, and chat with professionalism.
• Coordinate with travel partners, vendors, and suppliers to secure best deals.
• Upsell additional services such as insurance, transport, and upgrades.
• Maintain updated knowledge of travel products, policies, and reservation systems (Amadeus, Galileo, Sabre, or other GDS).
• Mentor and guide junior reservation executives when required.

Job Type: Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

• Commuter assistance

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Which GDS (Amadeus, Galileo, Sabre, Worldspan, etc.) are you proficient in?

Experience:

• reservations / travel industry: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Graduation (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)