Senior Relationship Manager

You will be responsible for sourcing builders/B2B Interiors within 300 sq/km of the Raipur region and mapping their potential consumption for our product lines. Building relationships with key decision makers for each account (Purchase Manager, Owners) and their designated contractors to ensure smooth workflow will be a key part of your role. Understanding the process of approval of products in each B2B account is essential for effective performance. Your responsibilities will also include end-to-end lifecycle management for 50+ B2B clients, from sourcing to mapping to building to closure to cultivating and managing. Ensuring the policy regarding timely meetups is followed, and clients are serviced effectively for complaints and issues. The retention rate should be 90% or higher, with an exceptionally high NPS. Coordinating with ops, marketing, and the technical team for timely product delivery, service, and collections. Driving policy initiatives with specified builders and interiors as directed. You must have experience working with interiors/architects and be resourceful & well-networked with 30-50 people in the Raipur region. A bachelor's/diploma degree with at least 4+ years of working experience is required (MBA is a plus). Proficiency in Google Suite, including Sheets and Docs, along with excellent command over English and Hindi (Speaking + Writing) is necessary. Experience in the field of B2B Sales, specifically in non-trade, will be preferred. Experience in construction chemicals, paints, elevators, cement, and similar mix chemicals/cementitious products is a plus. The company is in the hyper-growth phase, offering high growth opportunities. You will experience high levels of ownership, autonomy, and freedom in a meritocratic culture. You will have access to the Founding team in the flat hierarchy, including individuals with backgrounds from IIT, IVY league dropouts, and advisors who were top executives in leading Indian companies such as UltraTech and JSW.,