Senior Relationship Manager

Role Overview: As a Senior Relationship Manager/Relationship Manager in the Malayalam Voice Process at Matrimony.com Ltd, you will be responsible for managing customer relationships and providing excellent service. You will be a part of India's largest Wed-Tech Company and play a crucial role in the matchmaking and marriage related services offered by the company. Key Responsibilities: - Build and maintain strong relationships with customers through effective communication in Malayalam - Provide assistance and guidance to customers regarding matchmaking services - Handle customer queries and concerns in a professional manner - Meet and exceed customer satisfaction goals - Ensure timely resolution of customer issues Qualifications Required: - Any Degree - Excellent communication skills in Malayalam - 0 to 4 years of experience in customer service or relationship management - Ability to work in a general shift environment - Familiarity with PF, ESI, and Gratuity policies is a plus If you have any additional queries or need further information about the role, you can contact HR Priyanka at 8075600699 or visit the interview location mentioned below: Matrimony.com public limited, India's largest Wed-Tech Company, (Kerala Matrimony) No. 61/2145, Coastal Chambers, 3rd Floor, Mahatma Gandhi Road, Ravipuram, Perumanoor PO Cochin 682015 Landmark: Opposite Cochin Shipyard. Please note that Matrimony.com Ltd is India's first pure play Wed-Tech Company listed on BSE and NSE. The company is known for its flagship brand Bharat Matrimony, which is the largest and most trusted matrimony brand in India. With a goal to become a billion-dollar revenue company, Matrimony.com Ltd offers a dynamic work environment with opportunities for growth and advancement.,