Senior Quality Analyst - SUT

Job Description

What You'll Do The SUT Quality Analyst plays a critical role in ensuring the accuracy, compliance, and consistency of tax return preparation and filings across jurisdictions. This role audits transactional and compliance processes, identifies gaps, and partners with Operations to improve, risk mitigation, and customer experience. You will report to Manager, QA What Your Responsibilities Will Be Conduct detailed quality audits of Sales and Use Tax (SUT) returns and compliance activities Ensure compliance with jurisdiction-specific tax laws and internal process controls Identify errors, trends, and process gaps with clear audit documentation Collaborate with Operations to drive corrective and preventive actions Support root cause analysis and continuous improvement initiatives Stay updated on Sales and Use Tax regulations across jurisdictions Track and report audit outcomes, error rates, and metrics using dashboards Help create process documentation, training content, and best practices Partner with SMEs to refine audit criteria and adapt to regulatory changes Participate in internal and external compliance audits Contribute to automation and system improvements for quality assurance What You'll Need to be Successful Qualifications: You should have a bachelor's degree in Accounting, Finance, Business Administration, or a related field You should have 2+ years of experience in Sales and Use Tax compliance, audit, or operations You understand multi-jurisdictional Sales and Use Tax rules and filing requirements You're comfortable using tax technology platforms You work well independently and thrive in a collaborative settings You're proficient in excel (can perform complex functions) ; Power BI or data visualization experience is an added advantage Preferred Skills: Prior experience in a quality assurance or audit-focused role Exposure to ERP systems for tax reporting Knowledge of Six Sigma or process improvement methodologies Success Metrics: Accuracy rate of audited tax returns Reduction in operational error rates over time Timely completion of audits and issue resolution Contribution to improved process documentation and compliance outcomes Positive collaboration and feedback from Operations and Compliance leadership