Job
Description
What You'll Do The SRR Project Manager is responsible for coordinating, tracking, and dispersing critical jurisdictional changes that impact Avalara and our customers. You will lead and facilitating meetings across Avalara teams, where you own session agendas, meeting notes and action item tracking. Your understanding of Avalara's returns processes will be essential. Jurisdictional changes and incident management can be complex and your ability to assign action items and relay information in an easily understood manner is paramount for success. You will work remotely and report to the Manager - Tax and Compliance What Your Responsibilities Will Be You will lead and facilitate meetings, action items and follow-up with teams and subject matter experts surrounding jurisdictional changes and internal managed incidents that influence the returns operations business. You will partner with teams, including Global Compliance, Government Relations, Product, Engineering, Content, Finance, and Sales to lead project execution, foster understanding and collaboration. You will disperse project summaries and updates to large distribution groups by email and wiki. You will work with Program Lead and other Project Manager to develop SOPs for multiple intake pathways; develop a jurisdictional contact repository. You will lead and lead Post Mortems for completed SRRs and Managed Incidents with teams. You will work with Program Lead and Project Manager to publish monthly/quarterly newsletter Build metrics, report on important milestones, and help define the programs Return on investment. Manage state partnerships and conduct and contribute to live meetings with jurisdictions as a representative of Avalara. Interact with senior management and leaders across the organization to facilitate discussions surrounding laws and regulations that affect the organization. After the discussion, you will prepare detailed reports that restate the problem statement, the outcome of the discussion, proposed solutions, participant feedback, potential challenges, and action items. Build productive working relationships with state, county, and city authorities to maximize the quality of our product What You'll Need to be Successful Experience working in or with state or private tax departments Knowledge of Compliance, Sales Tax, and VAT. Previous experience working across teams in a product and engineering organization Proficiency with internal tools such as Confluence, JIRA, Microsoft Suite This is an individual contributor role, typically requiring a minimum of 8 years of related experience with a Bachelor's degree; or at least 6 years with a Master's degree; or 3 years with a PhD; or an equivalent combination of education and experience. Experience with transactional tax complexities from a jurisdiction administration standpoint
