Job
Description
The opportunity
This role provides coordination to site reliability efforts across the subdivision. This role also includes ensuring systems' reliability, driving automation of operational tasks, defining and tracking key performance indicators (KPIs), designing scalable systems, managing incidents, and collaborating with development teams to ensure software reliability and scalability. Your key responsibilities Coordinates cross-product chaos experimentation to proactively test system resilience and uncover reliability gaps. Maintains the centralized incident response playbook for the subdivision, documenting standards for communication, escalation, and recovery during incidents. Aggregates and reports quantifiable availability data to senior leadership. Contributes to IT-wide inner source libraries for reliability engineering practices. Facilitates blameless post-incident reviews for incidents involving more than one product family, identifying systemic issues and driving continuous improvement. Remains informed of ongoing site reliability engineering activities across the subdivision and collaborates on shared learnings and best practices. Communicates new reliability standards, tools, and frameworks across subdivisions to promote consistency and innovation. Participates in special projects and performs other duties as assigned. Drives automation of key operational tasks including deployments, monitoring, and scaling, reducing manual effort and operational risk. Defines and tracks key performance indicators (KPIs) such as availability, latency, and error rates to assess and improve system health. Partners with development teams to ensure software reliability and scalability. Provides input on architectural and code changes that affect operational performance. Skills and attributes for success A team player with strong analytical, communication and interpersonal skills Constantly updating yourself aboutnewtechnologiesin the market A winning personality and the ability to become a trusted advisor to the stakeholders To qualifyfor therole,you must have Minimum 5 years of experience in site reliability engineering or a related discipline Bachelors degree in Computer Science, Information Technology, or equivalent combination of education and experience Expertise in incident management, chaos engineering, performance metrics, and automation frameworks Strong background in system monitoring, reliability tooling, and cross-functional stakeholder engagement Ideally,youllalso have Strong verbal and written communication, facilitation, relationship-building,presentationand negotiation skills. Be highly flexible, adaptable, and creative. Comfortable interacting with senior executives (within the firm and at the client) What we look for Strong teamwork, work ethic, product mindset, clientcentricityand a relentless commitment to EY values. What working at EY offers We offer a competitiveremunerationpackage whereyoullbe rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and withFlexEYyou can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer Support,coachingand feedbackfrom some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a waythatsright for you EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EY As a global leader in assurance, tax,transactionand advisory services,wereusing the finance products,expertiseand systemswevedeveloped to build a b etterworking world. That starts with a culture that believes in giving you the training,opportunitiesand creative freedom to make things better. Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime. If you can confidentlydemonstratethat you meet the criteria above, please contact us as soon as possible. Make your mark. Apply now. .jobDisplay { padding-top40px;}div#search-wrapper { displaynone;}
