Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Eurofins
>
Senior Product Support Specialist

Senior Product Support Specialist

Eurofins

4 - 7 years

11 - 16 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

sharepoint application support troubleshooting crm itil c# product support customer service crystal report dns microsoft azure business analysis sales sql server sql iis configuration active directory saas asp.net infrastructure support dhcp

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
POSITION TITLE: Senior Product Support Specialist
REPORTING TO: Associate Director
REPORTING LOCATION: Bengaluru
WORKING LOCATION: Bengaluru
SUMMARY OF POSITION AND OBJECTIVES:
The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support with specialization in certain key modules. They will work closely with the SPOCs of various companies of Eurofins and Business Analysts, Infrastructure Support, Developers and Testers of the D365 CRM Application and Services; and ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process. Job description:

Provide Level 2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support on Application and its interfaces.

Operate within the programs service level agreements in order to solve customer issues and satisfy the requests.

Drive all owned tickets towards closure with high customer satisfaction.

Implement key rollouts of D365 CRM SaaS applications (Sales, Customer Service, Marketing and Customer Voice modules) partnering with the Business Analysts, Project Managers and Deployment Coordinators.

Handle user access management and data management (importation, update, migration etc.) requests.

Troubleshoot Application and coordinate with multiple IT and business teams to solve the issues.

Develop good knowledge on the supported application(/s) and keep up to date with the new features, enhancements, and bug fixes with each release by internal Application Development team.

Co-ordinate with other L2 as well as L3 support members on logging bugs on the application by providing all the necessary steps to reproduce.

Co-ordinate with Business Analysts on initial analysis on prospective change requests.

Contribute to the knowledge base for easy management of frequently asked questions and repetitive service requests.

Provide trainings to Super Users on demand basis to train on the application usage and participate in Webinars and Q&A sessions to build a strong Super User Community.

Provide availability to work during a few planned weekends with new scope go-lives.

Basic knowledge of troubleshooting related to IIS troubleshooting, event viewer logs from Windows server and an understanding of single sign on.

Basic knowledge of Cloud concepts, preferably on Microsoft Azure.

Basic understanding of Microsoft suite of applications like Outlook, Teams, SharePoint etc.

Preferred Experience:

4 to 7 years of experience in application support or any related IT domain.

Excellent analytical and problem-solving skills.

Excellent verbal and written communication and interpersonal skills.

Experience in ITIL framework to assist in day-to-day operations.

Experience in working with cross functional teams spread across geographies.

Experience in supporting Microsoft D365 CRM (on premise or online) is highly preferred.

Experience or understanding of Customer Service applications involving email to case, phone to case, chat to case workflows is highly preferred

Profile description:
An ideal candidate would be someone who:

communicates clearly and effectively in verbal as well as in written communications.

has a strong sense of ownership and ability to follow tasks through to completion.

works seamlessly within a team as well as manage individual tasks.

is customer focused and goal orientated with a keen attention to detail.

can explain topics in a clear and understandable manner to non-technical stakeholders.

More Jobs at Eurofins

Senior Associate IT - Eurofins IT Solutions

Chennai, Bengaluru

7 - 12 yrs

INR 12 - 20 Lacs

Senior Devops Engineer

Bengaluru

4 - 8 yrs

INR 15 - 25 Lacs

Senior Software Engineer-Buffer

Bengaluru

4 - 7 yrs

INR 18 - 20 Lacs

Principal Software Engineer

Bengaluru

7 - 12 yrs

INR 10 - 15 Lacs

Senior software Engineer - Eurofins IT Solutions

Chennai, Bengaluru

4 - 9 yrs

INR 12 - 22 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analysis Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Eurofins

Laboratory Services

Luxembourg

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Product Support Specialist