Senior Product Associate

As a Senior Product Associate in Customer Application Experience, you will play a vital role in driving innovation and developing products and features that bring delight to customers. Here's a detailed breakdown of your responsibilities and the qualifications required for this role: Role Overview: Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives, inspiring transformative solutions, and shaping the future with your strategic vision and influence. Utilize user research, analyze key metrics, and collaborate within one of the world's most pioneering financial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers. Key Responsibilities: - Partner with the Product Manager to identify new product opportunities based on customer and market needs through data analytics and discovery. - Plan for upstream and downstream implications of new product features on the overall product experience. - Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insights on valuable product features. - Analyze, track, and evaluate product metrics to ensure alignment with time, cost, and quality targets across the product development life cycle. - Write requirements, epics, and user stories to support product development and maintain Jira hygiene. - Create data mapping to understand the impact of values and ensure key information is included in service data transfer and key documents. - Define acceptance test criteria in JIRA and create automated tests using BDD or TDD approaches, including test data for execution. - Create diagrams such as Class, Sequence, and Flow/Activity Diagrams using Confluence, VISIO, or similar tools. - Own the product backlog for core features and components, driving feature enhancements and modernization work from inception to production. - Manage key relationships with engineering, architecture, analytics, automation teams, and diverse product teams to understand their needs and program goals. - Communicate effectively and frequently, sharing the product vision and articulating questions and answers needed to build the right features. Qualifications Required: - Experience as a technical product manager with a strong background managing technical platforms and/or data-focused capabilities. - Good understanding of technologies including Automation test suite (Gherkin, Saucelabs, Mock tools), UI, API, Microservices, Kafka, AWS, etc. - A customer-obsessed individual with the ability to build and maintain strong, productive relationships with engineers and technical partners, translating customer needs into clear business requirements. - Demonstrated experience leading teams through discovery, requirements gathering, and backlog creation. - Ability to translate disparate insights and data sources into clear, measurable, scalable features and deliverables. - Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment. - Experience using Agile and JIRA toolkit for product delivery. - Demonstrated ability to convey technically complex ideas in business language. - Experience working with JIRA, Swagger, and API designing and documentation. SOAP, XML, JSON, and other similar web services protocols/technologies. Additional Company Details: - Be an AI Enthusiast, seeking ways to incorporate AI within the orchestration of the Credit Card opening process. - The company prefers candidates with AWS Certifications, deep understanding of APIs, Transactional data, and experience working in financial services, acquisition, digital products, online and mobile platforms, etc. - Ability to prioritize a large book of work, meetings, team dynamics, and overall discovery. - Ability to communicate to stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership level audience. - CSM, CSPO, and AWS Practitioner certifications are preferable, and prior software development experience is a plus. As a Senior Product Associate in Customer Application Experience, you will play a vital role in driving innovation and developing products and features that bring delight to customers. Here's a detailed breakdown of your responsibilities and the qualifications required for this role: Role Overview: Fuel your passion for product innovation and harness your expertise in development and optimization by spearheading customer-focused initiatives, inspiring transformative solutions, and shaping the future with your strategic vision and influence. Utilize user research, analyze key metrics, and collaborate within one of the world's most pioneering financial organizations to drive meaningful change and craft innovative products that align with the dynamic needs of our customers. Key