Senior Product Analyst

About The Role

As a Senior Analyst, you will be a Subject Matter Expert (SME) on Chatbot Strategy driving long-term growth and working on incorporating the newest technologies like LLM. In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

What Youll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from deep dives into specific areas of our business.
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.
• Package and communicate findings and recommendations to a broad audience (including senior leadership)
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends. • Perform advanced modeling including (NLP, Text mining) would be preferable.
• Implement and track business metrics that will help drive the business. • Help determine growth strategy from a marketing and operations perspective.
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand audience and guide informed strategic decisions & executions.

What We’re Looking For

• 5+ years of experience in e-commerce/customer experience products • Proficiency in analysis and business modeling using Excel.

• Experience with Google Analytics, BigQuery, Google Ads, PowerBI, and Python / R would be a plus.

• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer.

• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis

• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results.

• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills.

• Ability to communicate effectively with all levels of management and partners from a variety of business functions.

• Advanced English level

• App-related experience would be preferable.