Senior Pharmacist

Role: Senior Pharmacist Customer Support

Location:

CTC: 3.6 LPA (26k Inhand)

About Truemeds:

Truemeds is a technology-driven telehealth platform dedicated to making healthcare affordable and accessible for all. By recommending best-value medicines from India’s top pharmaceutical brands through scientific matching and outcome data, we enable customers to save up to 70% on their medicine costs. Founded by ex-Abbott executives, Truemeds has rapidly grown into a leading name in the e-pharmacy space, backed by investors such as Westbridge Capital, Accel, Peak XV, InfoEdge Ventures, Asha Impact and IAN Fund.

Position Overview:

As a Senior Pharmacist, you will be responsible for directly engaging with patients, validating prescriptions, and recommending suitable doctor-approved substitute medicines that help them save on costs while maintaining treatment efficacy. This role focuses on enabling patients to save on their prescribed medicines by providing quality substitutes.

Key Responsibilities:

• Review prescriptions and ensure accurate understanding of medications prescribed.
• Connect with patients to validate their orders and recommend suitable doctor-approved substitutes based on the same salt and strength.
• Educate and convince patients about cost-saving substitutes and their benefits.
• Handle escalated cases and provide expert resolution with professionalism.
• Ensure adherence to all telepharmacy and patient data confidentiality guidelines.
• Provide feedback to the management on process improvements and training needs.
• Maintain high-quality interactions with patients in both English and Hindi (knowledge of regional languages is an advantage).
  

Required Qualifications:

• Diploma or Bachelor’s or Master’s Degree in Pharmacy (D.Pharm/ B.Pharm / M.Pharm).
• Minimum 2–3 years of experience as a Medical Representative (MR), with prior hands-on experience in suggesting or handling medicine substitutions in a retail or online pharmacy setup.
• Strong clinical and pharmaceutical knowledge (e.g., differences between SR, PR, pediatric and geriatric medications).
• Excellent communication, patient counseling and negotiation skills.
• Proficiency in reading prescriptions and ensuring prescription validity.
• Flexibility to work in rotational shifts.
  

Compensation & Benefits:

• Competitive CTC with performance-linked incentives (PLI).
• Shift allowance for afternoon/evening shifts.
• Attractive retention bonus.
• Continuous learning and growth opportunities in the rapidly growing telehealth industry.

  Role & responsibilities