Senior Patient Calling Specialist

About HRCS Pvt Ltd:

HRCS Pvt Ltd is a fast-growing healthcare solutions provider specializing in end-to-end Revenue Cycle Management (RCM) services for clients across the U.S. We are committed to delivering quality, compliance, and timely service with a customer-centric approach.

Job Summary:

We are looking for a compassionate and detail-oriented Patient Caller Self-Pay Focus to engage with U.S.-based patients, especially those without active insurance coverage. The ideal candidate will be responsible for handling outbound calls related to appointment reminders, billing queries, payment options, and financial assistanceensuring clear communication and high levels of patient satisfaction while supporting our clients' revenue cycle goals.

Key Responsibilities:

Patient Communication:

• Make outbound calls to self-pay and uninsured patients for appointment confirmations and billing discussions.
• Explain estimated costs, payment options, and policies related to self-pay accounts in a professional and empathetic manner.
• Educate patients about financial assistance programs, sliding scale discounts, or charity care (where applicable).
• Set up and document payment plans and follow-up schedules for outstanding balances.

Billing & Documentation:

• Verify patient demographics and insurance details, updating information in billing systems and EHR platforms.
• Log call details accurately, ensuring every interaction is HIPAA-compliant.
• Resolve patient concerns related to invoices, denials, or statements, or route them to the appropriate department.

Coordination & Compliance:

• Stay updated on U.S. healthcare regulations including HIPAA, No Surprises Act, and self-pay billing best practices.
• Meet performance metrics such as call volume, resolution rate, and documentation accuracy.

Qualifications & Skills:

• 13 years of experience in U.S. healthcare calling (preferably in patient communication, billing, or AR follow-up).
• Solid understanding of medical billing terminology, EOBs, and patient payment workflows.
• Familiarity with billing software and EHR platforms
• Graduate in any stream; certification in Medical Billing or RCM is a plus.