Senior Optical Engineer

As a Technical Consulting Engineer (L3) at our company, you will be joining a high-performing Customer Experience (CX) support team focused on delivering outstanding customer experiences by addressing complex technical issues and providing expert-level support. Your responsibilities will include: - Working closely with extended regional teams to deliver business-critical services to high-value customers. - Troubleshooting and resolving complex issues related to networking infrastructure and technologies. - Gaining deep insight into the functionality of networking products and technologies. - Providing phone/email consultations to independently debug product issues reported by enterprise customers. - Acting as a technical point of contact for fellow engineers and stakeholders. - Delivering technical support for Cisco technologies, products, and solutions. - Resolving moderately to highly complex technical issues based on customer needs. - Simulating technical problems in lab environments for testing and issue replication. - Documenting technical findings and contributing to internal knowledge bases. - Delivering internal/external technical presentations and cross-training sessions. - Escalating product-related issues to relevant business units for enhancements or bug fixes. - Continuously upskilling and expanding upon core technical knowledge through hands-on exposure and training. To be successful in this role, you should have: - A Bachelors or Masters degree in Computer Science, Information Technology, Networking, Electronics/Electrical Engineering, or equivalent technical field. - 8-10 years of proven experience in technical consulting, design, deployment, and troubleshooting of network infrastructure. - Strong hands-on experience with Cisco IP and Optical Routers (e.g., ASR9912, ASR9910, ASR9903, Cisco 8000 series). - Certifications such as CCNA, CCNP, or CCIE (Routing & Switching / Service Provider) are highly preferred. - Advanced expertise in networking protocols and service configurations including: OSPF, IS-IS, BGP, MPLS (LDP, TE), RSVP, L3VPN, VPWS, VPLS, Segment Routing, VXLAN, LISP, IPv6. - Solid understanding of switching technologies: STP, RSTP, MSTP, VTP, VSS, vPC, vDC, LACP, VLAN, VXLAN, EVPN. - Strong analytical and problem-solving skills with a passion for debugging complex issues. - Excellent communication skills with the ability to simplify and explain complex technical data to customers and peers. - Ability to create technical documentation and share knowledge effectively within the team and across departments.,