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Senior Operations Manager (AR Follow up)

10 - 13 years

18 - 22 Lacs

Posted:7 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Driving Company Values & Vision:

Leadership/Coaching:

Career Development/Performance & Dialogue

Continuous Improvement:

As a Sr. Manager, Candidate is Responsible for:

  • The Candidate will be responsible for a span in the range of 200-250 FTEs. The span can vary depending upon process complexity and stage of business.
  • Complete oversight of Operations, Training and Compliance.
  • Client relationship management
  • Upselling capabilities and performance to add further business & scope of work
  • Identify and lead projects of high impact within the business.
  • Manage delivery of client’s expectations outlined in the scope of work SOW.
  • Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.
  • Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.
  • This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.
  • Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
  • Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.
  • Other duties as outlined by leadership.

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