Senior Operations Head, Gen AI Platforms and Solutions

Pepsico

12 - 17 years

37 - 45 Lacs

hyderabad

Posted:7 hours ago| Platform:

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Skills Required

azure cloud services servicenow data science incident management ml c# entity framework microsoft azure javascript sql server jquery angular linq it operations sql azure .net core asp.net .net web api html operational excellence mvc wcf

Work Mode

Hybrid

Job Type

Full Time

Job Description

Responsibilities

24x7 uptime and incident management via a dedicated Gen-AI Command Centre,
Scalable platform monitoring and alerting across PepGenX, Agent Factory, and LLM stacks,
Integration with ServiceNow for workflows, change control, and audit trails,
Vendor accountability and contractor performance governance,
Cost efficiency and platform FinOps using Azure-native tools,
Enterprise security, compliance, and operational SLAs as Gen-AI becomes business-critical

Qualifications

12+ years of experience in IT operations, with a focus on AI/ML systems and cloud infrastructure.
Proven expertise in setting up and managing command centers or NOCs for large-scale platforms.
Deep knowledge of Azure cloud services, including monitoring, security, and FinOps tools.
Extensive experience with ServiceNow, including incident management, change control, and automation workflows.
Strong understanding of ML and data science operations, including model deployment and monitoring.
Demonstrated ability to manage contractors and third-party vendors effectively.
Excellent problem-solving skills and the ability to make decisions under pressure.
Strong leadership and communication skills, with experience managing cross-functional teams.

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