Senior Officer, Specialist, Collections, Risk Management Group

The Risk Management Group collaborates closely with business partners to manage the bank's risk exposure by maintaining a balance between maximizing returns and maintaining an acceptable risk profile. Working in conjunction with origination teams, we provide financing, investments, and hedging opportunities to our customers. Our commitment to managing risk effectively and ensuring business success involves significant investments in both our people and infrastructure. As a part of the team, your responsibilities will include working with Debt Collection Agencies and Branches to achieve target performance in both Pre-charge off and Post-Charge off buckets. This involves tracking the performance of Debt Collection Agencies on a daily and monthly basis, comparing against monthly target achievements, and issuing performance letters accordingly. Conducting audits on Debt Collection Agencies through site visits on a semi-annual basis and performing annual reviews on agencies covering financial and reputational aspects, information security and control, on-site review results, service level, and yearly performance are also key tasks. Additionally, field visitations on Delinquent accounts, monitoring DCAs collections performance and efficiencies to ensure monthly targets are met, and managing collection activities of assigned locations through teams and collection agencies are part of your role. Ensuring compliance of Debt Collection Agencies with the Bank's outsourcing requirements, reviewing and investigating customer complaints on DCAs, reviewing customer settlement proposals, and checking timely account allocation to the DCA are also important responsibilities. To qualify for this role, you should have a minimum of 3 years of experience in Retail Collection, with specific experience in Credit Cards collections being essential. A Graduate or Postgraduate degree along with a strong domain knowledge in Retail Collections is required. Join us now and benefit from a competitive salary and benefits package, as well as the professional growth opportunities offered by our dynamic environment that values your development and acknowledges your accomplishments.,