Senior Officer, Generalist, Client Services, Small Medium Enterprises

As a Customer Service Manager for MSME Clients at the company, your role involves managing customer service to ensure the best-in-class customer experience. You will be responsible for handholding customers for transactions and working closely with operations to ensure timely processing of transactions. **Key Responsibilities:** - Engage new-to-bank (NTB) relationships of SMEs in a timely manner to deepen wallet share and ensure quick activation - Report all Suspicious Transactions to the regional head and head of customer experience - Maximize customer satisfaction, retention, and cross-sell opportunities by maintaining top-class service standards - Maintain high knowledge across Cash Management and Trade Products, including understanding banking operating modules and FEMA guidelines - Resolve customer concerns and complaints within committed timelines - Manage face-to-face interactions with walk-in customers and initiate telephonic interactions with key stakeholders - Coordinate with Trade Operations/Service Desk for queries related to various products - Ensure customer transactions are processed as per operating procedures and TATs - Comply with internal processes and compliance guidelines **Qualifications Required:** - Minimum 2 to 3 years of customer service experience in the banking/financial services industry - Graduate/Post Graduates from reputed institutes - Self-starter with good sales process understanding and technical knowledge of banking operations - Strong customer and relationship management, interpersonal, and communication skills - Problem-solving, planning, organizing, and high emotional intelligence abilities - Sound understanding of cash management, trade products, regulatory guidelines, and KYC requirements - Knowledge of financial markets and anti-money laundering policies At DBS India, you will work closely with relationship groups, service partners, and corporate clients to ensure seamless delivery of products, business growth, and smooth branch functioning. The company values drive performance, customer focus, pride, passion, knowledge enhancement, team building, speed, talent growth, and honesty and integrity. Apply now to join our team in a challenging and rewarding environment that supports your professional development and recognizes your achievements.,