Senior Officer Customer Development

As a Customer Care Team Leader, your primary responsibility will be to oversee and guide the customer care team in providing exceptional service through various communication channels such as phone, email, and chat. You will be tasked with monitoring service quality and customer satisfaction metrics, identifying areas for improvement, and implementing strategies to enhance the overall customer experience. In this role, you will handle complex or escalated customer issues with efficiency and professionalism, ensuring timely resolution by collaborating closely with other departments. Additionally, you will be responsible for designing and executing customer engagement and retention initiatives to foster long-term relationships with clients. Moreover, you will play a crucial role in ensuring full compliance with regulatory requirements and internal service standards, upholding the reputation of the organization and maintaining trust with customers. To qualify for this position, you should hold a Bachelor's degree in Business, Finance, or a related field and possess at least 5 years of proven experience in customer service management, preferably within the broking, banking, or financial services industry. Strong leadership and team management skills are essential, along with excellent communication, problem-solving, and interpersonal abilities. A working knowledge of trading platforms, stock market operations, and customer support tools is required, enabling you to navigate complex situations with ease and make sound decisions under pressure. The role is based in Ernakulam and entails working full-time on a permanent basis, with benefits such as Provident Fund, a day shift schedule, a performance bonus, and proficiency in English being preferred for effective communication. If you are a dynamic and experienced professional with a passion for delivering exceptional customer service in the financial services sector, we invite you to apply for this rewarding opportunity.,