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Axis Max Life Insurance
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Senior Officer - CAT - Loyalty

Senior Officer - CAT - Loyalty

Axis Max Life Insurance

3 - 8 years

4 - 9 Lacs

moradabad

Posted:1 day ago| Platform:

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Skills Required

service delivery human capital excel finance banking sales process customer experience management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities Loyalty Program Execution

Support day-to-day execution of customer loyalty and engagement programs
Coordinate with internal teams and external vendors for campaign rollouts and fulfillment
Ensure accurate setup and execution of loyalty offers, rewards, and promotions

Campaign Customer Analytics Support

Assist in segmentation and targeting for loyalty campaigns
Track campaign performance, redemption rates, and customer response metrics
Prepare MIS reports, dashboards, and performance summaries

Partner Vendor Coordination

Liaise with loyalty partners, vendors, and agencies for reward fulfillment and operations
Support contract adherence, SLA tracking, and issue resolution
Coordinate reward inventory, catalogs, and redemption processes

Operations Governance

Ensure compliance with internal policies and data privacy guidelines
Support audit requirements, documentation, and process controls
Handle customer or branch queries related to loyalty programs

Continuous Improvement

Identify operational gaps and suggest improvements to enhance customer experience
Support testing of new loyalty initiatives, offers, and journeys

Disclaimer

This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all detai

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Senior Officer - CAT - Loyalty