Senior Office Specialist, Collections, Risk Management Group

The Risk Management Group works closely with business partners to manage the bank's risk exposure by balancing its objective to maximize returns against an acceptable risk profile. Partnering with origination teams, the group provides financing, investments, and hedging opportunities to customers. To effectively manage risk and run a successful business, significant investments are made in people and infrastructure. Responsibilities: - Collaborate with Debt Collection Agencies & Branches to achieve Target performance in Pre-charge off and Post-Charge off buckets. - Monitor Debt Collection Agencies" (DCA) performance daily and monthly against MTD target versus achievement and issue performance letters monthly. - Conduct audits on DCAs through site visits semi-annually; Perform annual reviews on the Agencies covering financials, reputations, information security & control, on-site review results, service level, and yearly performance. - Conduct field visits on Delinquent accounts and monitor DCAs" collections performance and efficiencies to ensure monthly targets are met. - Supervise collection activities of the assigned location through a team and collection agencies. - Ensure DCAs comply with the Bank's Outsourcing requirements. - Investigate and address customer complaints regarding DCAs. - Review customer settlement proposals raised by the DCA. - Ensure timely account allocation to the DCA. Requirements: - Minimum 3 years of experience in Retail Collection, with a mandatory background in Credit Cards collections. - Graduate/Postgraduate with strong domain knowledge in Retail Collections. Apply Now for this Full-time Operations role based in New Delhi, India. The position offers a competitive salary, benefits package, and a dynamic environment that supports professional development and recognizes achievements.,